FAQ’s
Why should I hire Cozgroovy instead of any other company or individual?
Life is too short to spend your valuable and limited free time cleaning. Let us reduce the stress level in your life by eliminating cleaning from your “To-Do List” forever. You can trust us to take a personal interest in delivering the best and most detailed cleaning service possible. We are easy to communicate with and take personal pride in our work and your satisfaction.
Are we a franchise?
No, Cozgroovy Green Cleaning, Inc. is a small business owned by Jessica Welsh who understands how busy life can be. Because we are locally owned, we’re able to be more flexible when meeting your individual household needs.
Do I have to sign a contract for service?
No. You may cancel service at any time. Cozgroovy Green Cleaning, Inc. also reserves the right to cancel your service at any time. We do have a service agreement for you to sign so that expectations are known up front for all parties involved.
Who provides the cleaning products and equipment?
Cozgroovy Green Cleaning, Inc. supplies all non-toxic, environmentally-friendly cleaning products, vacuum, and any other special cleaning tools required to perform the job.
Do I need to be home while services are provided?
Most of our clients are not home when we clean their homes, and this is our preferred cleaning scenario. We keep detailed information about each client’s home cleaning or special instructions and information regarding pets, access, and alarm codes.
What about pets?
Your pets are important to us. For their safety, as well as ours, please let us know how they should be handled. If you have large and/or aggressive pets, we ask that you secure them while we are cleaning your home.
Is there anything I need to do before the cleaning?
Yes. It would be appreciated if items were picked up off the floor and dressers and counters were not piled with too much clutter before we arrive. This allows us to clean more thoroughly. Any extra time spent to prepare the area for us to clean will result in additional fees for you. Also, please secure cash, jewelry and other small valuables. We do not wash dishes; however, if the dishwasher is unloaded, we would be happy to place any dirty dishes in the dishwasher. If for some reason you do not want a particular room cleaned, please leave a note or close the door of the room you don’t want cleaned, and we will honor that request.
What if something is missed or not cleaned properly?
If you aren’t 100% satisfied with our services for any reason, simply call our office at (608) 206-6059 right away. We will:
1 – Come back to your home and re-clean to your complete satisfaction, or
2 – Give you a partial credit toward your next cleaning.
What if something gets damaged during the cleaning process?
While we make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, we request all irreplaceable items (whether monetarily or sentimentally valued) be stored and/or not cleaned by our staff. Cozgroovy Green Cleaning, Inc. must be notified within 48 hours of service if damage is discovered.
Cozgroovy is not responsible for damage due to faulty and/or improper installation of any item. Please inform us if any items in your home require this type of attention. Examples would be broken or improperly installed blinds, tiles, curtain rods, loose carpet etc. All surfaces (i.e., marble, granite, etc.) are assumed sealed and ready to clean without causing harm.
How is payment handled?
Payment is always due at the time of service. We accept checks or cash, but our preference is a check. Please make checks payable to Cozgroovy Green Cleaning. We ask that you leave the payment on the kitchen counter. A $30.00 fee will be assessed for any checks returned by your bank. All prior balances must be cleared before the next service.
Occasionally we barter for services. If you have a professional service that you think we may find beneficial, please feel free to ask! Bartering is one way that communities and small businesses can help each other.
What about “special requests?”
We love special requests! Please communicate any additional services or cleaning procedures you desire directly to us. Every effort will be made to accommodate you.
Do you clean windows?
Yes, interior windows only.
What don’t you do?
For safety reasons we can not climb higher than a step stool, work on the outside of your home, move furniture or furniture that contains electronics, lift any objects over 20 pounds, prepare meals, or provide any pet or children-related services.
Why is the first-time clean priced higher than regularly scheduled cleanings?
We begin your service with an initial “deep clean” of your home. This first cleaning is similar to a “catch up” clean or a spring clean. There are a variety of first-time tasks performed during this clean that require extra time and effort. There is a big difference between “old” dirt and “new” dirt. If we don’t get rid of it the first time, keeping your home truly spotless would not be possible. It is not uncommon for us to spend two to four times longer than it will take on regular, repeat maintenance cleaning.
What if I want to cancel a scheduled service?
No problem. If you need to cancel a visit, we request at least a 24 hour notice. Cancellations with less than 24 hours’ notice are subject to a $50 cancellation fee.
What if my regular cleaning day falls on a holiday?
We will contact you ahead of time to arrange an alternate day for that week. The holidays observed by our office are New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day.
Should I tip the workers for a job well done?
Tipping is neither required nor expected, but always appreciated.
How is my cost for service determined?
We price our services by the job based on the needs of your household. When estimating your cleaning fee, we take into consideration the size of the home, number of bedrooms, bathrooms, level of cleanliness, how many occupants (including pets), and hardwood floors.
Is Cozgroovy Green Cleaning bonded and insured?
Yes. We are fully bonded and insured, carry workman’s compensation insurance on all of our staff, and pay all applicable state and local taxes.
What if I forget that Cozgroovy is coming to clean my house?
We email reminders a day or two before your scheduled cleaning. If we drive to your home and can’t get in to clean, a $50 lockout fee will be assessed. Our minimal fee is in place to cover the cost of our transportation and travel time.
